Guyson Career Opportunities

Guyson International Limited is a privately owned family company with a worldwide reputation for excellence in the design and manufacture of blast finishing, spray wash and ultrasonic cleaning equipment - as well as being the UK supplier for all your flexible hose and coupling requirements.

Guyson was established over 80 years ago, on May 20th 1938; the company is registered to ISO 9001:2015 and its Skipton based finishing equipment division is also registered to ISO 45001:2018. Our head office and Finishing Equipment Division is located at Skipton, North Yorkshire whilst the Hose and Couplings Division is based near Leeds, West Yorkshire.

At Guyson we are continuously looking to broaden our skills base by employing dedicated people to enhance the products and services provided to our customers. This area of the website highlights any current opportunities that may be available:

Finishing Equipment Division

Current vacancies

Hose and Couplings Division

Current vacancies

  • There are no vacancies at present

NO AGENCIES PLEASE

Please send your CV and covering letter quoting the job vacancy reference number to:

email: careers@guyson.co.uk

Or mail:

HR Department
Guyson International Ltd
Snaygill Industrial Estate
Keighley Road
Skipton
North Yorkshire BD23 2QR

Guyson Privacy Notice for Job Applicants


Job Vacancy

A position has become available at Guyson International Ltd for a:

Apprentice/Junior Customer Service Engineer

REPORTS TO: Customer Service Manager

PURPOSE OF THE ROLE
To promote, advise on and sell Guyson equipment, spare parts, and services to customers and distributors around the world, and administrate and manage those sales from initial contact to delivery and beyond.

PRINCIPAL RELATIONSHIPS
Within Department: Customer Service Manager, Service Co-Ordinator.

Outside department: Finance, Stores, Purchasing, Production Control, Production, Engineering, Technical, Field Sales, Field Service & Marketing.

MAIN RESPONSIBILITIES

  • Be the first point of contact for Guyson customers.
  • Manage customer relationships through the use of the Guyson CRM and ERP systems.
  • Discuss, provide advice, and up-sell to customers on the features/uses/maintenance/operation of Guyson equipment, spares parts and services.
  • Generate and follow up leads, issue quotations and liaise with new and existing Guyson customers.
  • Manage customer orders through receipt, acknowledgement, processing, invoicing and follow up.
  • Assist customers in resolving queries, liaising with our Service team where needed, including managing the return of goods, credit and reimbursement where required.
  • Application engineering. Working with our customers and our Demonstration and Engineering teams to develop processes and applications for customers.
  • Maintain required company records and data in conjunction with our accounts for auditing as well as our obligations under ISO.

KNOWLEDGE AND SKILLS REQUIRED

  • A forward-thinking approach, with the ability to assist with, improve and adapt to changes in work practices.
  • A customer-centric approach, and outgoing demeanour.
  • A proven ability to develop business relationships and improve customer relations.
  • An ability to cope well under pressure and deal with difficult situations/unhappy customers.
  • An excellent approach to team working, a strong desire to share knowledge and build shared skills within the team and around the business.
  • Good verbal and written communication skills.
  • Good commercial judgement.
  • Good working knowledge of computers systems including Microsoft office.

KPI’S, METRICS AND MEASURES

On the job performance will be measured against a number of metrics such as:

  • On-time performance; Response time for leads, quotations, follow-ups.
  • Quote to order hit rate.
  • Customer retention.
  • New customer generation.
  • NCR (Non-Conformity) resolution (number of open queries, time to resolve etc.)

To apply for this vacancy please forward your CV to careers@guyson.co.uk